Restaurants, hotels and other hospitality businesses continue to grapple with staffing shortages that employers say have persisted for years.
Restaurants, hotels, and other hospitality businesses continue to grapple with staffing shortages that employers say have persisted for years, with hiring still among their biggest challenges.
Businesses in the industry have been seeking ways to attract and retain workers as they contend with high turnover and what employers describe as a shrinking labor pool.
The hiring struggle has been especially pronounced since the pandemic, raising questions about why hospitality continues to face persistent workforce challenges and what can be done to improve recruitment and retention.
Some employers also worry that recent changes to work authorization for certain immigrant groups could make hiring even more difficult, adding another layer of uncertainty for businesses already struggling to fill open positions.
Business and employment analyst Parag Amin joined the discussion to address what is driving the shortage, what business owners say are the biggest obstacles to finding and keeping employees, and why some workers may be choosing other industries.
The conversation also focused on strategies hospitality employers can use to improve retention, whether job seekers may be overlooking opportunities in the hospitality sector, and whether staffing challenges are likely to ease or remain a long-term issue for the industry.
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